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Frequently Asked Questions


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Changing personal information or entries

Q: My personal information that I submitted when I registered has changed. How do I update the information?
Q: I have changed my email address. Can I change it in my registration information?
Q: If I make a mistake while submitting an entry, how do I correct or delete the entry?
Q: Can I delete my entries from the ENTER YOUR TICKETS page?
Q: I just noticed that one of the tickets I submitted is actually a cash winner. What should I do?


Answers
Q: My personal information that I submitted when I registered has changed. How do I update the information?

A: Log in to the VIP Club with your existing email address and password. When you get to the MEMBER HOME page, click by the image of the Top Hat where it says UPDATE PROFILE.


Q: I have changed my email address. Can I change it in my registration information?

A: Yes. Log in to the VIP Club with your existing email address and password. When you get to the MEMBER HOME page, click by the image of the Top Hat where it says UPDATE PROFILE.


Q: If I make a mistake while submitting an entry, how do I correct or delete the entry?

A: When you submit an entry, the entry is recorded at the bottom of the ENTER YOUR TICKETS page. To change or delete ticket entry information, click on the date for the entry you wish to change, make the desired changes and click on “SUBMIT”. Please note that after a drawing deadline, entries for that drawing are locked in and may not be altered or deleted.


Q: Can I delete my entries from the ENTER YOUR TICKETS page?

A: You can only delete entries before a drawing deadline.


Q: I just noticed that one of the tickets I submitted is actually a cash winner. What should I do?

A: Winning tickets are not eligible to be used in the second chance drawings. If it is prior to the drawing deadline, you should replace the ticket number with another ticket number from a non-winning ticket by following the instructions above on how to correct or delete entries. Once the deadline for a drawing has past, there is nothing that can be done to change or delete the second chance entry, but you still may take the cash-winning ticket to a Lottery retailer to receive your winnings.