• Problems logging in or submitting entries
• Changing personal information or entries
• Questions about entries and tickets
• Questions about winners
• Questions about prizes

Problems logging in or submitting entries

Q: What should I do if I encounter a problem at the second chance web site?
Q: When I try to submit entries, I get transferred back to the log-in page. Why is this happening?
Q: I tried to submit an entry and got a message that the ticket has already been entered. How can that be if I have the ticket in my hand, and what should I do?
Q: I made a typing mistake when I submitted my entry. How do I check for and correct entry errors?

Answers
Q: What should I do if I encounter a problem at the second chance web site?

A: Go to the FEEDBACK page to let us know what problem you are experiencing. We will assist you via return email. The more details you can provide about your problem, the better chance we will have of quickly working through the problem.

Q: When I try to submit entries, I get transferred back to the log-in page. Why is this happening?

A: Some firewalls or security settings on your PC may prevent you from logging in successfully. For example, your PC setting must be enabled to receive cookies. There have also been occasions where having too many windows applications open will interfere with the log-in. For assistance use the FEEDBACK page to let us know what problem you are having and any error messages you are seeing on your PC, and we’ll be happy to provide technical assistance.

Q: I tried to submit an entry and got a message that the ticket has already been entered. How can that be if I have the ticket in my hand, and what should I do?

A: As to how it can happen, occasionally a player will inadvertently make a typing mistake when submitting their entry, and won’t double-check to make sure the number has been entered correctly. As to what to do: First, check your list of previously submitted entries at the bottom of the page where you submit your entries to make sure that the ticket has not already been entered by you. If it is not on your list of entries, us the FEEDBACK page email to notify us as soon as possible. Please include any ticket number for which you received the “already been entered” message, and we will advise you of next steps to ensure that you will be able to use that ticket or a replacement for the drawings.

Q: I made a typing mistake when I submitted my entry. How do I check for and correct entry errors?

A: All entries that you submit are kept on a list found at the bottom of the page where you submit your entries. Clicking on the date next to the entry you want to change enables you to correct or delete the entry. Please note that after a drawing deadline, entries for that drawing are locked in and cannot be changed or deleted.